moss-manta

Privacy Policy

Last Updated: September 2026

Introduction

This Privacy Policy explains how moss-manta collects, uses, and protects personal information provided through this website. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation.

Information We Collect

We collect information that you provide directly to us when you:

  • Submit enquiry forms or consultation requests
  • Contact us via email
  • Interact with our website

The types of personal information we may collect include:

  • Name and contact details
  • Email address
  • Information about your organisation and enquiry
  • Communication preferences

How We Use Your Information

We use the personal information we collect to:

  • Respond to your enquiries and provide requested information
  • Process consultation requests and deliver services
  • Communicate about projects and services
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing

We process personal information based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: When processing is necessary to fulfil contractual obligations
  • Legitimate Interests: When processing serves our legitimate business interests while respecting your rights
  • Legal Obligation: When required by law to process certain information

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers who assist in operating our website or delivering services
  • Professional advisers when necessary for legal or business purposes
  • Regulatory authorities when required by law

All third parties are required to maintain appropriate security measures and use information only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.

While we take reasonable steps to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted via our website.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.

Typical retention periods include:

  • Enquiry data: Up to two years from last contact
  • Client project data: Duration of engagement plus six years for legal compliance
  • Marketing communications: Until consent is withdrawn

Your Rights

Under data protection law, you have several rights regarding your personal information:

  • Right to access: Request copies of your personal information
  • Right to rectification: Request correction of inaccurate or incomplete information
  • Right to erasure: Request deletion of your personal information in certain circumstances
  • Right to restrict processing: Request limitation of how we use your information
  • Right to data portability: Request transfer of your information to another organisation
  • Right to object: Object to certain types of processing
  • Rights related to automated decision-making: Protection from decisions based solely on automated processing

To exercise these rights, please contact us using the details provided below. We will respond to requests within one month.

Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

moss-manta
45 Stafford Street
Edinburgh EH3 7BJ
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk